Privacy Policy

Effective Date: March 19, 2026

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Bosch Insurance Group (“Bosch Insurance Group,” “BIG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, landing pages, CRM, enrollment tools, quoting systems, communication channels, and related services.

By using our website or services, or by submitting your information to us, you agree to this Privacy Policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and providers of the Text Message services necessary to deliver the messages you have requested or consented to receive.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• name

• address

• phone number

• email address

• date of birth

• Social Security number or other government identification information, when necessary for quoting, enrollment, or compliance purposes

• insurance, household, employment, financial, or eligibility information

• health-related information, when necessary for insurance applications, plan recommendations, or enrollment support

• employer or group plan information for benefit structuring and administration support

We may also collect general website and device information such as:

• IP address

• browser type

• device type

• pages viewed

• website usage patterns

• cookie and analytics data

We may maintain records of your communication preferences, including email and SMS opt-in status, timestamps, and related consent records.

2. How We Use Your Information

We use the information we collect to:

• provide quotes, plan comparisons, and insurance recommendations

• assist with applications, enrollments, renewals, and policy servicing

• communicate with you by phone, email, and text message, where permitted and consented to

• respond to your requests and provide customer support

• support employer and group benefit strategy services

• maintain business records for compliance, audit, licensing, and errors and omissions protection

• improve website performance, usability, and service delivery

• protect against fraud, misuse, unauthorized access, and other security risks

We do not sell your personal information.

We do not use your mobile opt-in data or consent for marketing by outside parties, and we do not provide that information to affiliates or outside parties for promotional purposes.

3. SMS Messaging Privacy

By providing your mobile number and opting in, you agree to receive text messages from Bosch Insurance Group related to appointments, quote follow-up, enrollment updates, policy servicing, customer support, and other insurance-related communications you have requested or agreed to receive.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchase. To rejoin after opting out, opt in again through the original form or consent method.

If you opt in to receive text messages from Bosch Insurance Group, we may maintain records of your SMS opt-in and opt-out activity as part of our compliance practices.

4. How We Disclose Information

We do not sell, rent, or use your personal information for lead generation by outside parties.

We may disclose personal information only as needed to operate our business and provide requested services, including:

A. Insurance Carriers and Product Providers

We may provide necessary application, eligibility, or enrollment information to insurance carriers, underwriting entities, or product providers in connection with quotes, applications, enrollments, renewals, policy servicing, claims-related support, or benefit administration.

B. Service Providers Performing Services on Our Behalf

We may provide information to service providers who help us operate our business and support our services, such as:

• CRM and database platforms

• website hosting providers

• email service platforms

• appointment and scheduling tools

• customer support tools

• compliance and administrative support vendors

• SMS aggregators and text message platform providers solely as needed to deliver messages you requested or consented to receive

These service providers may access information only as needed to perform services for us and are expected to protect the confidentiality and security of the information.

C. Legal and Regulatory Requirements

We may disclose information when required to comply with applicable law, subpoena, court order, licensing requirement, regulatory inquiry, fraud investigation, or other lawful process, or when necessary to protect rights, safety, or property.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Health and Sensitive Information

Bosch Insurance Group is an independent insurance agency and not a healthcare provider or insurance carrier, but we may receive health-related or other sensitive information in our role as an insurance agency or broker.

Where applicable, we use reasonable administrative, technical, and physical safeguards designed to protect such information and to limit its use to legitimate insurance, enrollment, service, and compliance functions.

When health-related information is submitted in connection with insurance products or benefits, final administration and privacy obligations may also be governed by the applicable carrier, plan sponsor, administrator, or government program.

Bosch Insurance Group does not provide medical, legal, or tax advice.

6. Employer and Group Plan Information

For employer-sponsored, group, or benefits-related services, we may collect and use employer and employee eligibility information to support quoting, plan design, implementation coordination, renewals, and related administrative services.

Bosch Insurance Group acts as an independent insurance agency or consultant and is not the insurance carrier, plan sponsor, plan administrator, or fiduciary unless separately agreed in writing.

Employers remain responsible for their own legal, tax, ERISA, ACA, plan documentation, reporting, and nondiscrimination compliance obligations.

7. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• understand site usage

• improve website performance

• remember user preferences

• measure the effectiveness of website content and communications

• maintain website security and functionality

You may be able to adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary for:

• service delivery

• renewals and account support

• legal and regulatory compliance

• recordkeeping

• audit and documentation needs

• protection of our business and professional liability interests

Retention periods may vary depending on the nature of the information and the legal or operational reason for keeping it.

10. Your Choices and Rights

You may contact us to:

• update your contact information

• ask about the information we maintain about you

• request correction of inaccurate information

• opt out of marketing emails

• withdraw SMS consent by replying STOP

• request additional information about our privacy practices

Some rights may be subject to legal, regulatory, carrier, recordkeeping, or transactional limitations.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

12. External Websites

Our website may contain links to carrier portals, enrollment tools, government resources, or other external websites. We are not responsible for the privacy or security practices of those websites. You should review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of our website or services after updates are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Bosch Insurance Group
Address: 6308 142nd Ave | Holland, MI 49423
Phone: (616) 499-3459
Email: [email protected]
Website: boschinsurancegroup.com